The Westbury Mayfair, A Luxury Collection Hotel, London, London - Reviews, Room Options & Prices 2025

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About the Hotel

37 Conduit Street, London, United Kingdom, W1S 2YF

The Westbury Mayfair, A Luxury Collection Hotel, London, a 5-star property in Mayfair's designer district, has served as a royal and celebrity destination for decades. The white Portland stone and dark marble structure features 10 state-of-the-art meeting rooms, a health club, and concierge services.

Elegant Mayfair View Suites

Royal purple themes adorn the king-sized beds and curtains throughout the Luxury Collection rooms. The marble bathrooms include bathrobes, slippers, and luxury toiletries, while rooms feature televisions, coffee machines, and international outlet ports. The Berkeley and Hanover Suites, plus the St George's Penthouse, offer terraces overlooking Mayfair.

Michelin-Starred Dining Experience

Alyn Williams at The Westbury presents Michelin-starred European cuisine with seasonal ingredients for lunch, dinner, and tasting menus. The Wine Salon offers private dining surrounded by 600 wine bottles, while Tsukiji Sushi serves authentic Japanese dishes.

Business and Bar Facilities

The Polo Bar provides a retreat with blue velvet armchairs, dark wood tables, and Fendi and Swarovski decor. The Westbury Gallery hosts meetings in natural daylight settings with modern surroundings and wireless internet access.

Central London Location

The hotel stands six minutes from Oxford Circus, across from boutique designer shops. Several London districts, including Piccadilly Circus and Soho with its theaters, restaurants, and bars, are within walking distance.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Luxury Twin Room

Max:

2 persons

30 m²

Bed options:

2 Single beds

City view

Shower

Heating

room details

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Twin Room

Max:

2 persons

24 m²

Bed options:

2 Single beds

City view

Shower

Heating

room details

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King Room

Max:

2 persons

24 m²

Bed options:

1 King Size Bed

City view

Shower

Heating

room details

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Getting around

A guide to all available transportation options

City Center

London4000 ft

Airports

London City (LCY) 9.8 mi

London Heathrow (LHR) 16.4 mi

Train

Charing Cross Railway Station4300 ft

Metro stations

Oxford Circus Tube1700 ft

Bus

Bus stop1700 ft

Facilities

Experience a variety of amenities at the boutique hotel, crafted to ensure your comfort and unforgettable moments

Free Wi-Fi

Parking

GBP 65 per day

Baggage storage

24-hour services

24-hour reception

General

Non-smoking property
Free Wi-Fi
Parking
Safe deposit box
24-hour reception
Rooms/ Facilities for disabled
Elevator

Sports & Fitness

Fitness center

Guest Parking

Electric kettle

Services

Airport shuttle
Valet parking
Dry cleaning

Dining

Restaurant
Bar/ Lounge area
Outdoor dining area

Business

Business center

Children

Cribs

Spa & Leisure

Jacuzzi

Room features

Air conditioning
In-room safe
Mini-bar
Sitting area
Dressing area
Patio
Tea and coffee facilities
Dining table
Ironing facilities

Bathroom

Free toiletries

Self-catering

Electric kettle

Media

Flat-screen TV
Telephone
AM/FM alarm clock

Room decor

Carpeted floor

Location

37 Conduit Street, London, United Kingdom, W1S 2YF

Map view

37 Conduit Street, London, United Kingdom, W1S 2YF

City landmarks

Museums

The British Museum

1.1 mi

Garden

Buckingham Palace

5300 ft

Westminster Bridge Road Riverside Building

Coca-Cola London Eye

1.4 mi

Square

Trafalgar Square

4600 ft

Museums

National Gallery

4300 ft

Parks

Hyde Park

1.4 mi

Church

Westminster Abbey

1.3 mi

Elizabeth Tower - Houses of Parliament

Big Ben

1.7 mi

Square

Piccadilly Circus

2300 ft

Opera House

Covent Garden

4800 ft

Oxford Street

3100 ft

Clive Steps

Churchill War Rooms

1.1 mi

Great Central House

Marylebone Tube

4200 ft

Marylebone Rd

Madame Tussauds London

1.3 mi

Palace

St James's Park

4400 ft

Gallery

Wallace Collection

4400 ft

Public Building

Houses of Parliament

1.5 mi

Museums

Victoria and Albert Museum

1.6 mi

Gallery

National Portrait Gallery

3900 ft

Whitehall Palace Whitehall Horse Guards Avenue

Banqueting House

5100 ft

Museums

Apsley House

1.0 mi

Museums

Science Museum

1.7 mi

Church

Westminster

1.4 mi

87-135 Brompton Rd

Harrods

1.6 mi

Gallery

Tate Modern

1.9 mi

Museums

London Transport Museum

1.0 mi

London W1

Regent Street

2100 ft

Nearby

Museums

Royal Academy of Arts

900 ft

Restaurants

Alyn Williams at the Westbury

1000 ft

37 Conduit Street

The Polo Bar at The Westbury Mayfair Hotel

1100 ft

37 Conduit Street Mayfair

Hakkasan Mayfair

1500 ft

17 Bruton Street

Tokimeite

800 ft

23 Conduit Street

Sketch Gallery

900 ft

9 Conduit Street

Burlington Arms

300 ft

21 Old Burlington Street Mayfair

Sotheby's Restaurant

1300 ft

34-35 New Bond Street

Bellamy's

1400 ft

18A Bruton Place

Sartori

500 ft

Heathcoat House 20 Savile Row

Reviews and Ratings

Feedback from previous guests about their experience.

84%

enjoyed the hotel and would happily stay again

8.4/10

Great

Rooms

6.0

Location

9.0

Service

6.8

Dining

6.4

4/5 based on 1781 reviews

#467 of 1,205 hotels in London based on Tripadvisor

Edmund

United Kingdom, February 2025

7.4/10

I had a mix of experiences during my stay. The location was undeniably prime, close to luxury shopping and attractions, but my room left much to be desired given the hotel's luxury tag. The service varied; while some staff were friendly, others seemed less engaged. Overall, it felt more like a standard hotel experience rather than a five-star luxury getaway.

Rooms

6.0

The room was less than expected for a luxury hotel, lacking a comfortable vibe. I struggled with faulty lighting and a leaking shower. The space also felt a bit cramped for the price I paid.

Service

5.0

Check-in was frustrating, with a long wait and unclear communication when my room would be ready. While some staff were polite and helpful, others were not as welcoming as one would hope in a five-star setting.

Location

9.0

The hotel’s location is its strong point. just a short walk from Piccadilly Circus and surrounded by high-end shops, making it very convenient for exploring London.

Dining

7.0

I was pleased with the dining options, especially breakfast which offered a nice selection, though the experience was not as smooth as I would have liked due to staff interactions.

Facilities

6.0

The facilities were standard for a luxury hotel. While there’s a gym, it’s small and not exactly the focus of my stay. It would have been nice to have better communication regarding services like laundry.

Jennifer

United Kingdom, February 2025

7.4/10

My stay at The Westbury Mayfair was a blend of positives and challenges. The location is ideal for exploring high-end shopping and tourist attractions, making it very convenient. However, the room I had was quite small and unusually warm, and there were some issues with the service, particularly with dining delays. Despite these drawbacks, the friendly staff and clean environment added to my overall experience.

Rooms

6.0

The room was indeed quite small, though it felt luxurious with good soundproofing. However, I struggled with the heating situation, as it remained overly warm throughout my stay.

Service

6.0

While the staff was friendly and genuinely cared about my comfort, there were moments, especially during dining, where the service could have been quicker.

Location

8.0

The location is excellent, placing me close to upscale shops and dining options (just steps away!). It truly made exploring the city easy and enjoyable.

Dining

6.0

Dining was a mixed experience. While the breakfast options had potential, the execution fell flat, with dishes not arriving on time, leaving me hungry at night.

Facilities

6.0

The facilities included various services like dry cleaning and room service, but the overall dining experience didn't quite meet the standards expected of a luxury hotel.

Eva

United Kingdom, December 2024

7.0/10

My stay at The Westbury Mayfair was a mixed bag. The location in Mayfair is unbeatable, perfect for shopping and close to major attractions. but I encountered some issues that marred the experience. I felt the customer service at check-in was lacking, and my room faced some maintenance problems that should have been addressed before my arrival.

Rooms

6.0

The room was charming with lovely decor, but it was smaller than expected for a luxury hotel. Additionally, I dealt with some inconvenient issues, like a leaking bathtub and confusing light switches that required all lights to be on to access the bathroom light.

Service

5.0

Although there were moments of excellent service—particularly from the morning breakfast team—the initial check-in experience left much to be desired, as I was made to wait longer than necessary after being told my room would be ready.

Location

9.0

The hotel's location is superb, with easy access to high-end shops and tourist spots like Oxford Circus. This made my time in London much more enjoyable, allowing me to explore the area effortlessly.

Dining

7.0

Breakfast options were delicious and had great variety. but my last dining experience was marred by slow service, which left me feeling frustrated and inclined to skip meals at the hotel thereafter.

Facilities

6.0

The facilities offered essential services, but I noticed that some areas could use attention to detail regarding maintenance—especially in public spaces where the decor fell short of expectations for a high-end hotel.

Isabella

United Kingdom, November 2024

6.2/10

I really loved the location of The Westbury Mayfair, right in the heart of Mayfair, making everything so accessible, especially for my business needs. The staff were really good, always friendly and eager to help, which made my stay pleasant. However, I was a bit disappointed by the room size; it felt tight compared to the photos. Plus, the bathroom was on the small side, and the heating wasn’t up to par during my stay.

Rooms

6.0

The room was clean but felt smaller than expected, lacking sufficient space for my luggage. The bathroom was also cramped.

Service

10.0

The staff were really fantastic, always smiling and ready to assist, which was a highlight of my stay.

Location

10.0

The hotel’s location was great, just a short walk to shops and attractions, making it super easy to get around.

Dining

7.0

I enjoyed breakfast in my room, which was delivered right on time, though the cooked items could’ve been hotter.

Facilities

8.0

Facilities like room service were efficient, providing me with a smooth experience, although a spa would be a nice addition.

Zoe

United Kingdom, October 2024

6.4/10

I had a mixed experience at The Westbury Mayfair. While the service was excellent, making me feel like family, the room comfort and amenities left a lot to be desired. The bathroom was particularly frustrating, with awkward fixtures and limited storage, which made my stay less enjoyable than I’d hoped.

Rooms

6.0

I found the room comfortable, but the small wardrobe and odd bathroom layout made it feel cramped. The lack of space to hang my clothes was especially inconvenient.

Service

8.0

The staff were incredibly attentive and friendly, which really enhanced my stay. They seemed genuinely interested in making my experience special, despite some issues I faced.

Location

9.0

The location is superb, close to high-end shops and restaurants, making it easy to explore London. It’s perfect for shopping trips.

Dining

5.0

I was disappointed with the dining experience. Service was slow, and my breakfast wasn't great, although the Polo Bar had a nice vibe.

Facilities

5.0

Facilities were decent but lacked in some basic comforts. The heating and cooling system felt outdated and uncomfortable during my stay.